Data24 Privacy Policy

Last updated: June 19, 2026

This Privacy Policy describes how Data24 ("we", "us", or "our") collects, uses, stores, and shares information when you use the Data24 mobile application (com.data24.dataap) and our website at data24app.com.ng (together, the "Service"). By using the Service, you agree to the practices described in this policy.

1. Information We Collect

We collect information that you provide directly and information collected automatically when you use the Service.

Account and profile information

• Full name
• Email address
• Phone number
• Password (stored in encrypted/hashed form)
• Transaction PIN (stored in encrypted/hashed form)
• Account type, wallet balance, and account status
• State or location information you provide during registration
• Referral information, if applicable

Transaction and service information

• Purchase history for airtime, data, cable TV, electricity, and wallet funding
• Recipient phone numbers, meter numbers, IUC/smartcard numbers, and other details needed to complete a purchase
• Transaction amounts, fees, references, status, and timestamps

Payment and identity verification information

• Bank account or virtual account details used for wallet funding
• BVN or NIN, when you choose to create or verify a virtual account, as required by our payment partners and applicable regulations
• Payment confirmation details received from payment providers

Device and app information

• Device identifier
• Firebase Cloud Messaging (FCM) push notification token
• Device platform (Android or iOS), app version, build number, device model, and operating system version
• Last active/seen time for registered devices

Technical and usage information

• IP address, browser type, and basic log data when you use our website
• Session and authentication data needed to keep you signed in
• API keys and webhook settings if you use our developer/API features

2. How We Use Your Information

We use the information we collect to:

• Create and manage your account
• Process airtime, data, cable, electricity, and wallet funding transactions
• Verify your identity where required for payments or account security
• Send transaction receipts, account notifications, and service-related push notifications
• Provide customer support and respond to your requests
• Detect, prevent, and address fraud, abuse, or security issues
• Improve, maintain, and operate the Service
• Comply with legal and regulatory obligations

3. How We Share Your Information

We do not sell your personal information. We may share information only as needed to operate the Service, including with:

• Telecom and utility providers to deliver airtime, data, cable, and electricity services you request
• Payment processors and banks such as Monnify, VFD, PalmPay, and related partners to process wallet funding and virtual account services
• Technology providers including Google Firebase for push notifications and hosting/infrastructure providers that help us run the Service
• Service/API partners involved in fulfilling transactions you initiate through Data24
• Law enforcement or regulators when required by law or to protect our rights, users, or the public

These third parties receive only the information necessary to perform their services and are expected to protect it appropriately.

4. Push Notifications

If you use the Data24 mobile app, we may collect and store your device ID and FCM token to send push notifications about transactions, account activity, and important service updates. You can disable push notifications in your device settings, but some account-related messages may still be sent by email or shown inside the app.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. Transaction records may be kept for accounting, fraud prevention, and regulatory purposes.

6. Data Security

We use reasonable technical and organizational measures to protect your information, including encryption or hashing of sensitive credentials such as passwords and transaction PINs. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Choices and Rights

Depending on applicable law, you may have the right to:

• Access or update your account information through the app or by contacting us
• Request correction of inaccurate information
• Request deletion of your account, subject to legal and operational requirements
• Opt out of non-essential push notifications through your device settings

To make a privacy request, contact us using the details below.

8. Children's Privacy

The Service is not intended for children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can delete it.

9. International Users

Data24 is operated from Nigeria. If you access the Service from outside Nigeria, your information may be processed in Nigeria or in locations where our service providers operate.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. Continued use of the Service after changes become effective means you accept the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact us at:

Data24
Nike Lake Road, Enugu State, Nigeria
Email: Euniceverynice1234@gmail.com
Phone: +234 916 506 9358